SHIPPING & DELIVERY POLICY
At KOSDA, we provide FREE Standard delivery to any address within Malaysia. However, do note that we do not deliver to PO Boxes.
On the global front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. If you have any query about the status of your shipment, feel free to get in touch with us.
ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) before 11am will be processed and shipped within the same day upon confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and you may track it based on the tracking number we provided.
TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.